- Mentorship first: Refrain from sharing offensive posts, links, or images, spam, advertising, self-promotion or copyright-infringing materials, and keep conversations focused on mentorship and the goals decided on for the meeting.
- Connect in a flash: Flash mentorship is about single one-on-one interactions with a specific goal. Please be mindful of your mentor or mentees time by keeping your interactions to your intended meeting, and any additional communication must be agreed upon together.
- Be kind: Interact positivity and create a safe + brave space for all community members. Our community comes from all walks of life, so welcome all as they are and encourage everyone to be their most authentic self. We will have no tolerance of bullying, hate-speech, abusive language or harassment. Any member who is unkind in these ways will be subject to removal from our digital community.
- Show up: While connecting with a mentor or mentee, don’t ghost! Continue to communicate, and if you need to step away from mentorship, please let them know. When you have a meeting planned, please attend that meeting ready and on time. If a conflict arises and you are unable to attend your mentorship meeting, notify your mentor or mentee at least 12 hours in advance. Continuous no-shows will be subject to removal from our digital community.
Please note: Any person participating in bullying, hate speech, or harassment can be removed from the app. Please report any bullying, hate speech, or harassment to Step Up staff member Mo Haley at email@example.com.
What happens if I violate the community guidelines?
Any person participating in bullying, hate-speech, or harassment can be removed from the Digital Community at any time at the discretion of Step Up staff.
What do I do if I see someone harassing, bullying, or violating the community guidelines?
Please reach out to firstname.lastname@example.org with the person's first and last name and a screenshot of the issue. Thank you for helping us keep this a safe + brave space for all.
What should I do if my mentor or mentee is non-responsive?
Be patient, not every user may check their messages every day. If you go more than 4 business days without hearing back from your mentor or mentee, please reach out to Step Up Mentor in the app or email Program Manager Mo Haley at email@example.com.
What if I have issues with a mentor or mentee?
If you encounter any issues with your mentor or mentee, please flag the profile or message that is causing concern by sending the person's first and last name and a screenshot of the issue to Program Manager Mo Haley at firstname.lastname@example.org. Once flagged, our team will review the situation and take appropriate action. In the meantime, discontinue communication with the individual. If the situation escalates, please notify us as soon as possible We prioritize the safety and well-being of our users and are here to assist you. If you have any further concerns or need additional support, please don't hesitate to reach out to Program Manager, Mo Haley.
Is there training for mentors?
Yes! We have the mentorship onboarding lesson with resources and tips for being the best mentor you can be. You can find this Mentor Training in the MentorPRO Academy section. You can also view our Mentor Training video series on our Youtube here.
What should I do if I receive spam or unsolicited messages?
Message the Step Up Program Manager. If the issue persists or requires immediate attention, please reach out to our Program Manager, Mo Haley at email@example.com. We can assist in addressing the situation and provide further guidance on how to handle such instances. By flagging the message and contacting the Program Manager, we can work together to ensure a safe and enjoyable experience for all community members.
Can I invite my friends or colleagues to join the Step Up community?
Absolutely! We encourage you to invite your friends to join Step Up's Digital Community. Our community is open to anyone who identifies with girlhood, and we warmly welcome new members. If you know individuals who could benefit from our mentorship program, please extend the invitation to them. Remember, mentees are aged 18-29, while mentors are aged 29 and above. Together, we can create a supportive and empowering space for personal and professional growth. Share this webpage with anyone interested in learning next steps to get involved.
Is there an age restriction to this program?
Yes! We only allow Young Adults 18-29 as mentees. While Step Up's Digital Community is primarily designed for individuals aged 18 and above, we also have exciting programs tailored for teenagers. If you're between the ages of 14 and 18, we encourage you to visit our Mentoring Programs page to explore our teen offerings. These programs offer valuable resources, mentorship opportunities, and a supportive community specifically created for your age group. We believe in empowering individuals at every stage of their journey, and we invite you to learn more about our offerings designed specifically for teenagers.
What if I have a specific question that is not listed here?
Please reach out to firstname.lastname@example.org for any specific questions or support.
Disclaimer on Health Information Shared
The information provided is for general informational purposes only and should not be considered professional health or medical advice. Our organization, Step Up, does not endorse or claim any responsibility for the accuracy or reliability of the information presented. Always consult with a qualified healthcare professional for personalized advice and treatment.